What are the system requirements for MediaStorm online training?

MediaStorm online training is delivered as a progressive playback video and currently requires a Flash-enabled internet browser, and an active Internet connection. A broadband Internet connection is recommended.

Can I watch Online Training modules on my iPad/iPhone/Android/other mobile device?

MediaStorm's online training modules are currently only available on devices that support Flash. We will be launching an HTML5 version in the future.

Why is access limited to one year?

We will be continually improving our online training. This includes adding content, and may also mean replacing content as technologies or best practices change.

How often will you be adding new content?

We will be adding new content as it is produced. As of now, there is no set timetable.

What if I purchased a bundle and then decided that I want a subscription?

We do offer the ability to purchase individual bundles, but those purchases don't apply to the subscription fee. We don't have an upgrade path.

We encourage everyone to watch all of the modules. This provides an overview of the entire process of multimedia reporting and production, and the best learning experience. The subscription option is the best and most cost effective way to do this.

What is your refund policy?

All online training is non-refundable.

Will my subscription be automatically renewed?

Your subscription will be automatically renewed only if you opted-in to automatic renewal. You may review and change your account information here.

How do I cancel my subscription?

You may cancel your subscription at any time by emailing edu@mediastorm.com. Please note that all online training is non-refundable.

How do I reactivate my subscription?

You may reactivate your subscription here.

Can I retrieve my login or password?

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Other viewing problems?

If you are logged in and still having trouble viewing content, try to clear your browser's cache and then restart your browser. If you are still having trouble viewing content, please email us at edu@mediastorm.com. Be sure to include a description of your problem and any error messages you are receiving, and place "CANNOT ACCESS TRAINING" in the subject line of your email.

Can I download the modules?

No, MediaStorm's online training is only available as progressive playback video and requires an active Internet connection.

How many times can I view a module?

You may view any module as many times as you like for as long as your access/subscription is up-to-date.

Can I share my login and/or show these videos publicly?

Your account is for personal use only. If you share your account login with others MediaStorm has the right to cancel your account.

Institutional and group pricing is available by filling out this form. See Terms & Conditions for more information.

What are my payment options?

PayPal handles all secure transactions. Transaction processing times vary according to type of transaction and country of origin. For country-specific information, read more on paypal.com.

How is my credit card information processed/stored?

PayPal handles all secure transactions. For more on secure transactions on PayPal read more on paypal.com.

Why does the field guide cost the same price for the book or the PDF?

MediaStorm considers the field guide a resource, and we are pricing it that way. Which media you find most useful for using the field guide, is up to you.